Practice Charter

Make The Most Of Our Services

  • Find out how the practice deals with complaints. Read the notice posted in the surgery.
  • Make sure you know the opening times of the surgery.
  • Find out how to arrange home visits, repeat prescriptions and urgent appointments.
  • You may not always need to see a doctor. Ask what services the nurse can provide.
  • Keep your appointment or ensure canceling it in advance.
  • Take a list of questions with you when you see your doctor or nurse.
  • Ask your doctor to write down anything that you do not understand the answer to.
  • Take a friend or relative with you if necessary.
  • Tell the receptionist if you need more time to speak to the doctor, she may be able to arrange this for you.
  • Think twice before making an appointment: Do you really need to see a doctor? Have you tried simple home treatments?

How your local pharmacist can help

  • Ask your pharmacist for advice about choosing the right medicine for common ailments.
  • Your pharmacist will advise you if you are unsure about seeing a doctor.
  • He/she can offer advice about a problem if you are not sure what is causing it.
  • Ask for advice about staying healthy.
  • Be sure to tell your pharmacist if you are taking other medicines - some medicines are not compatible.

Please note that all patient that register with this practice will be expected to attend for a medical check-up at least once every three years whether deemed medically required or not.

Patients not ween within 3 years

Where a registered patient who: has attained the age of 16 years but has not attained the age of 75 years, and has attended neither a consultation with, nor a clinic provided by, the Contractor within the period of three years prior to the date of his request, requests a consultation the Contractor shall, in addition and without prejudice to its other obligation

Patients aged 75 years and over

Where a registered patient who: has attained the age of 75 years; and has not participated in a consultation under this clause within the period of twelve months prior to the date of his request, requests a consultation, the Contractor shall, in addition and without prejudice to its other obligations in respect of that patient

Discrimination

The practice does not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation or appearance, disability or medical condition.

Translators

If you require a translator please let the surgery know before making your appointment. Languages spoken by Dr S K Hazra are Hindi, Bengali, Urdu and Arabic.

Zero Tolerance

The GPs and staff have the right to care for others without fear of being verbally or physically abused. Violent patients will be reported to the police and removed from the GPs list.

Freedom Of Information

The Freedom of Information Act 2000, obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.

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Your Neighbourhood Professionals. Just a Click Away! United Co-op Pharmacy Group
Your Neighbourhood Professionals. Just a Click Away! United Co-op Pharmacy Group